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#Servicecenter jobs professional#

Another important task of a GSC engineer is to manage the (technical) escalation, secure that the right data is available and provide routine updates to management and stakeholders.

On-site support is often required to solve the problem at the customer. It is important to have good alignment on expectations with the local team and your other GSC colleagues worldwide within this problem solving process. Solving complex technical problems by remote analyzing data and creating deterministic forward looking action plans is key for a GSC engineer.

Technical problem solving within competency.

You will travel onsite during introduction phase support by delivering knowledge/escalation handling to the local organization. These tasks and responsibilities are varying with the phase of system maturity which makes the job challenging.ĭuring the New Product Introduction (NPI) phase you are assigned to the project in order to gain the required skills and knowledge to independently support field escalations. Job DescriptionĪ role as Global Support Center (GSC) engineer in the ASML Customer Support department consists of a diversity of tasks and responsibilities. Business demands may require the Company to proceed with candidates who are immediately eligible to access controlled technology. Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. This position may require access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. Each of the incidents seen at customer site are analyzed and documented to prevent similar incidents in the future For this reason ASML ensures 24/7 support by covering 3x8 hours in 3 different continents. To minimize those costs ASML Customer Support (CS) organization is responsible to repair the systems as soon as possible.

Downtime of these tools is very expensive for our customers. The holder of this position reports to the Group Leader Global Support Center USĪSML produces high tech and high value products to semiconductor manufacturers. The Global Support Center is responsible for providing technical support to the local CS branches in order to maximize ASML tool performance. Local CS branches (Field Support) perform these tasks at the customers within their specific region.

The Global Support Center provides technical support for the approximately 5% of issues that cannot be handled independently by the local service organization.The Customer Support organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at our customers' sites and is responsible for the necessary transfer of know-how to the customer. If you’re on the lookout for job openings in Lancaster, PA, High is always eager to onboard talented individuals who uphold on-time delivery and outstanding customer satisfaction as their core values.Job Mission ASML Customer Service Organization handles several thousand technical issues per month.

It also means dignity, respect, prosperity, and financial stability for all our valued team members. In the end, our mission to create, improve and perfect our services and products is a result of our team-oriented culture, employee ingenuity, and aptitude to learn and execute groundbreaking solutions.īeing part of High means having the opportunity to build a better community with high-quality workmanship, products, and services.

#Servicecenter jobs professional#

If you join our engaging team, exciting opportunities lie ahead, including personal and professional development, powerful community involvement, and sustainability efforts.

Our co-workers’ ambition, contributions, and innovative ideas define our company’s success. We aim for our people to not only think of us as a means to make a living but also embrace us as an impetus of change, grounded in family-centered culture and customer-oriented solutions. The High Companies are home to a robust workforce that gives back to the community and pushes boundaries for highly impactful projects.